Order to Cash

The Order-to-Cash (O2C) process is a series of steps that start when a customer places an order and ends when the business has received and cleared cash for that purchase. The O2C process includes all the steps from when a customer places an order to when the company receives payment. Steps in the O2C cycle include order management and fulfilment, invoicing, payment and reporting.

The Order to Cash process flow is as follows:

• Order Placement and Management
• Credit Management
• Order Fulfilment
• Order Shipping
• Customer Invoicing